Frequently asked questions

General

Which sellers do you work with?


We work with all types of sellers. No seller is too small or too big. We accept wholesale, private label, online and retail abitrage. We accept international sellers. We do not manage customer clearance or serve as an LTL brokeage.




Does Rite Prep share my information with others?


We offer NDAs with a non compete clause for our clients if necessary.




Does Rite Prep follow Amazon prep and packing instructions?


Yes, Rite Prep follows all Amazon's prep and packing instructions. To mention a few, Amazon box restriction which states that boxes cannot be longer than 25" on any side. Amazon box policy of 50 lbs or less per box. Amazon pallet restrictions of 1500 lbs per pallet and 72" pallet height.




How can a clients sign up for Rite Prep ?


By filling out the form on the contact page, visiting https://www.rpshipping.com/sign or calling/texting 1-833-774-2329.




Can Rite Prep use InventoryLab for my products?


Yes, Rite Prep can use inventoryLab for customer's inventory. Clients will be accessed a $5 per month fee because we'd have to provide a client email address for inventory lab




How long does it take Rite Prep to process shipments?


It typically takes up to 2 business days to process shipments (3 days during the 4th quarter).




Does Rite Prep require user permissions on clients Amazon account?


No, Rite Prep does not require user permissions. Please note that Rite Prep cannot print FBA shipping labels without user permissions. Clients have the option of sending us the necessary labels. This process is to create efficiency. We may choose not to continue using access to a client's account if we deem the process to be inefficient. We will not manage client's account or add ASINs for clients. All ASINs and SKUs must be added by client.




How do clients send inventory to Rite Prep?


Please send inventory to Rite Prep at the address below: Rite Prep Shipping Customer first and last name (or company name) 17 Cannon Hill Dr Unit 900 New Hampton, NY 10958




Which shipping methods can Rite prep use to ship my inventory?


Rite Prep can ship customer inventory via UPS, LTL and FTL. Please be aware that LTL will incur an additional $15 per pallet if your shipment didn't arrive on a pallet or pallet comes damaged or if you need additional pallets. Please be aware that FTL shipments may incur a prorated loading fee of $35 per hour. You will only pay for the amount of time used to load your pallets into the trailer.




Does Rite Prep handle glass/fragile items?


Yes, Rite Prep handles glass and fragile items. Please be aware that items with visible damage will be rejected and returned to sender. We will document damage and attempt to inform the client(s) invovled.




How secure is your facility?


We have all year round surveillance monitoring the interior and exterior of our warehouse. We also retain liability insurance from State Farm. Clients can request proof of coverage if necessary.




Does Rite Prep charge clients for boxes?


If we have free avaliable boxes, which we usually do, we will not charge clients for boxes. We will reuse boxes received throughout the day. Please be advised that we may charge clients a box cost if we do not have any available free boxes or if clients requests a custom box.




What happens if i'm expecting container or LTL delivery after hours or on weekends?


An after hour delivery/weekend delivery fee of $50 will be charged to the client. Client must give appropriate notice before shipment arrival.




What are your hours of operation/receiving hours?


Monday thru Friday - 10am to 5pm. Receiving hours are Monday thru Friday - 10am to 4pm.




Can Rite Prep use my marketing inserts for my products?


Yes Rite Prep can do this for $0.15. Inserts will be provided by client.




What does Rite Prep qualify as Wholesale/PL?


Rite Prep Shipping qualifies wholesale as one incoming and outgoing product (we may make an exception for our volume clients and others). Clients with more than one sku per shipment may be accessed the same fees as OA/RA. Online arbitrage is




How does Rite Prep handle items lost/damaged at our warehouse?


Rite Prep will administer a service fee credit equivalent to the cost of the item(s). Rite Prep will be cover items that were lost/missing in transit or damaged at other locations.




Does Rite Prep accept liquidation or used lots?


Rite Prep Shipping does not accept liquidations or used lots.





Shipping to us from US supplier

How can i get a quote to ship my product(s) from a U.S supplier to Rite Prep Shipping?


A. If shipping a pallet(s) please use zipcode "10958" New Hampton, NY as your "from" at the website link below: https://www.uship.com/ship/ Final delivery address is: Rite Prep Shipping (Your company name) 17 Cannon Hill Dr New Hampton, NY 10958 B. If shipping boxes or cartons, please get in touch with us (admin@rpshipping.com) with the information below: - Supplier name - Product description - Carton/box dimensions and weights - Address C. Cordination fee - You can give us the necessary information and we will cordinate shipment pickup from your supplier. Please be aware that client will be accessed all shipping fees.





Shipping to us from overseas supplier

Can i get a quote to ship my products to or from other countries to Rite Prep?


You can get quotes for our location via DHL by using our zipcode "10958" New Hampton, NY as the "from" address after clicking the links below: DHL Ocean freight quote: https://freightquote.dhl.com/lcl DHL Air freight quote: https://freightquote.dhl.com/afr Shipa ocean LCL and FCL/Air freight: https://www.shipafreight.com Our final address is: Rite Prep Shipping (Your company name) 17 Cannon Hill dr Unit 900 New Hampton, NY 10958 Cordination fee - You can give us the necessary information and we will cordinate shipment logistics. Please be aware that client will be accessed all shipping fees.





Storage

How long can Rite Prep hold my shipment before storage fees are charged?


For OA/RA: We can hold your shipment for 7 days before transferring to storage. For Wholesale/PL: We can hold your shipment for 5 days before transferring to storage. Please be sure to take a look at our storage explained page for additional information. ***Please be aware that all loose cartons intended for storage or e-commerce fulfillment will be accessed a $1 receiving fee***





Payment

How do clients pay for service?


We will send client an invoice after prep work is completed and products have been shipped. Client's can pay via debit and credit card, Paypal, Payoneer and wire transfer. We reserve the right to hold client shipments until payment is received.





Removal orders

Can Rite Prep Process removal orders?


Yes we can! Removal orders - $0.50 per unit (inspection fee) + prep fees, depending on the prep needed.





E-Commerce Fulfilment

Can Rite Prep provide e-commerce fulfilment (FBM)?


Yes we can!

  • E-commerce fulfillment (3 business days)- $1.50 per individual standard size item. Discount of $2.50 per order up to 3 standard size items and up to 10lbs. Client pays shipping.
  • Same-day/One-day shipping - $3.50 per individual standard size item. Discount of $4.50 per order up to 2 items and up to 10lbs. Client pays shipping.
We use Shipstation exclusively to manage ecommerce fulfillment stock and ship orders for our clients. Please reach out to us for additional information on how to add us as an additional user to your Shipstation account. Don't have a Shipstation account? Please create an account via this link. Please see our service page for all other services we offer. ​​ **Software fee of $10 per month to create access for your shipstation account** **Please be aware that individual items weighing 50lbs or over will be assessed an additional $10 fee** **Items in our warehouse for more than 3 months without payment of storage fees will be disposed. We will make every attempt to reach out to clients prior to disposal** ***Please be aware that all loose boxes intended for storage or e-commerce fulfillment will be accessed a $1 receiving fee***





Containers and pallets

Does Rite Prep receive pallets and shipping containers?


Yes, Rite Prep receives pallets and shipping containers (loose or palletized).

  • 20Ft container (palletized)-$95
  • 20Ft container (floor loaded)-$295
  • 40Ft container (palletized) -$195
  • 40Ft container (floor loaded) -$495
  • 45ft container (palletized) - $225
  • 45ft container (floor loaded) - $595
  • After hour/Weekend delivery - $50 flat rate per hour




Can Rite Prep pick up and deliver shipping containers/pallets from port?


Rite Prep can assist clients with picking up shipping containers/pallets from New York and New Jersey ports. Please keep in mind that we do not have a service for this. We outsource this service to our other companies. Generally, containers/pallets from Port Elizabeth are picked up and delivered to our location for less than $1,000.





Forwarding

Can Rite Prep forward my boxes or pallets?


Yes we can do that too! Forwarding per pallet (without inspection) - $15 Forwarding per pallet (with inspection) - $25 Forwarding Per box (without inspection) - $2 Forwarding per box (with inspection) - $5





Customs

Can Rite Prep be listed as a cosignee for shipments?


Rite Prep can be listed as an ultimate cosignee for your shipments. We will provide you with our EIN and assist you in filling out the POA (power of attorney) from your customs broker/freight forwarder. You will remain the IOR whose solely responsible for all duties, customs and bond fees. Needs a quote to ship to us from other countries? See below: DHL Ocean freight quote: https://freightquote.dhl.com/lcl DHL Air freight quote: https://freightquote.dhl.com/afr Shipa ocean LCL and FCL/Air freight: https://www.shipafreight.com (recommended) Our final address is: Rite Prep Shipping (Your company name) 17 Cannon Hill dr Unit 900 New Hampton, NY 10958




Can Rite Prep act as my customs broker?


Rite Prep is not a custom broker but Rite Prep can put you in touch with a customs broker and transportation to our warehouse.





Oversize items

What are oversize items and how does Rite Prep Shipping handle them?


Here is how we identify oversize items:

  • Individual items weighing 10lbs and 19lbs - $2.75 per item handling fee.
  • Individual Items weighing more than 20lbs - $5 per item handling fee.
  • Individual items/bundles/multipacks longer (L) than 18 inches, wider (W) than 14 inches and higher (H) than 8 inches but less than 5lbs - $0.50 - $0.75 per item handling fee only assessed once.
  • Individual items longer (L) than 18 inches, wider (W) than 14 inches and higher (H) than 8" but less than 10lbs - $2.75 per item handling fee only accessed once.
  • Individual items longer (L) than 18 inches, wider (W) than 14 inches and higher (H) than 8" and more than 10lbs - $5 per item handling fee only accessed once.